1. Account Deletion Process:
- User accounts can only be deleted by the admin of the property to which the user belongs.
- Admins have the authority to remove a user from their property, but they cannot delete the user's account entirely.
2. User Data Removal:
- When a user is removed from a property by the admin, their personal data associated with that property will be anonymised.
- Personal data such as name, contact information, and preferences will be disassociated from the user's account but will be retained. This setup ensures that certain internal functionalities can operate correctly while retaining user data.
3. Permanent Deletion of User Data:
- For a user's data to be permanently deleted from our database, the user must not be associated with any property.
- If a user wishes to have their data permanently deleted, they must ensure they are not part of any property. Once this condition is met, the user can request deletion by sending an email to user@weresidents.com from the email address associated with their account.
- Upon receiving the deletion request, our team will verify the user's status and permanently delete their data from our database within a reasonable timeframe.
4. Notification:
- Users will be informed about the deletion of their data via email once the process is completed.
- Any ongoing subscriptions or services associated with the user's account will be canceled upon data deletion.
5. Data Retention:
- We retain certain personal data even after account deletion to comply with legal obligations, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service, and take other actions permitted by law.
7. Contact Information:
- For any inquiries or concerns regarding the deletion of user accounts and data, users can contact us at user@weresidents.com.
Note: This policy is subject to updates and revisions. Users are encouraged to review this policy periodically for any changes.
By using our app, users agree to abide by this Account Deletion Policy and the Terms of Service outlined by we residents.
we residents reserves the right to amend or modify this policy at any time without prior notice.